Terms And Conditions
Dear Customers, Castle Power BD always puts customers first. However, in order to improve the quality of customer service, timely and faster, some rules and regulations have to be followed. Respected customers are specially requested to follow the below mentioned rules carefully before purchasing computer products from Castle Power BD thank you
All product warranties declared at the time of sale are essentially warranties provided by the product manufacturer. That is, the warranty service of the sold product is mainly carried by the parent company of the particular brand. Every brand is different in terms of warranty service and their terms and conditions are mentioned on their official website. In this case the subsidiary Castle Power BD is acting as a means of enforcing the warranty service terms of the original brand companies.
The warranty conditions specified by the manufacturer are as follows:
Castle Power BD adheres to the international, domestic and Bangladesh Govt. warranty policy for each product.
A warranty is a service that is an agreement between the manufacturer or importer and the buyer. Under this contract, the buyer manufacturer or importer is responsible for repairing or replacing the goods sold. Castle Power BD provides full assistance to the customer in obtaining warranty service for purchased products and Star Tech acts as an intermediary between the customer and the manufacturer or importer.
Most of the products imported by Castle Power BD are covered by warranty within a short period of time and some products are replaced as soon as complaints are received.
All products sold are not warranted. The warranty is applicable only for those products for which the parent company has declared a warranty period.
The warranty is 1-3 years depending on the brand and model of the laptop. But all laptop battery and adapter warranty is only 1 year.
If a product under warranty is found to be defective after sale, the defect is rectified by repair and replaced immediately depending on the type of product.
If the product of a particular model is not suitable for replacement, Castle Power BD may replace it with an equivalent product of any other brand currently in stock.
A product of a particular model is unrepairable and if the same or equivalent product is not available in our stock, a better product of that model can be replaced through depreciation and price adjustment.
If the product of a particular model is not available to Castle Power BD beyond repair or replacement, the price may be refunded through sales depreciation adjustment.
Castle Power BD will not be held responsible if any software or data is damaged or lost during the use of the product or during the service of Castle Power BD Note that in this case Castle Power BD will not be responsible for data recovery or software restoration.
The time to return the product after completing the service work after covering the product warranty of a certain model is not fixed, this time can be from 5-7 days to a maximum of 35-40 days or more; Because in most cases the parts required for repair have to be specially imported as there is not enough buffer stock in the country which takes a lot of time.
Consumers are informed that most of the warranty products are not repaired, the parts that are lost are replaced but in most cases are imported from abroad.
Products setup and operating system customized at the time of sale are not covered under warranty.
Life Time Warranty Lifetime warranty shall mean the provision of warranty service for the product for as long as it is considered to be a common product in the market. If a product is covered by a 'lifetime' warranty, the customer will receive warranty service if the product is a common product in the market. If a product is considered as EOL (End of Life) in the market i.e. if the product becomes obsolete then it will no longer be covered under warranty. When the new version of the product is released in the market, it will not get warranty service with the old version. Note that in terms of life time warranty, according to Govt. policy, the customer or buyer can enjoy this service for a maximum of 2 (two) years.
Castle Power BD may charge a fee for any service outside the scope of the warranty which shall be effective subject to the consent of the purchaser.
In the case of service warranty, if any parts are required to be changed or added, then the buyer will normally collect it at his own responsibility or can collect it through Castle Power BD subject to payment of advance price with the consent of the buyer.
Castle Power BD shall not be held responsible for any problems found in the product or any new problems caused by the free software or hardware tuning provided by Castle Power BD during or after the expiry of the warranty period.
For a warranty claim due to dead pixels on the monitor, a minimum of 3 or more dead pixels must be visible.
It is mandatory for the buyer to bring the box of the product at the time of product warranty claim.
In which case the warranty will not be valid or may be conditional
Any defects due to careless use such as water-soaking, breakage, burns, injuries, deep scratches etc.